Terms of service

Last updated: August 21, 2026

OVERVIEW

This website is operated by Vitaminory. Throughout the website, the terms “Vitaminory,” “we,” “us,” and “our” refer to Vitaminory.

Vitaminory provides this website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”), subject to your acceptance of these Terms of Service and Sale (the “Terms”) and any additional policies referenced in or made available through the website.

By accessing our website, browsing the Site, purchasing a product, or otherwise using our Services, you agree to be bound by these Terms.

These Terms apply to all users of the website, including visitors, customers, merchants, vendors, and individuals who submit content through the Services.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website, place an order, or use the Services.

Any new features, functionality, products, or tools added to the website may also be subject to these Terms.

We may revise these Terms periodically by posting an updated version on the website. Your continued use of the Services following the posting of revised Terms constitutes acceptance of those revisions to the extent permitted by applicable law.

Our online store is hosted through Shopify Inc., which provides the ecommerce platform that enables us to offer and sell our products.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in the jurisdiction where you reside or otherwise have the legal capacity to enter into a binding agreement.

If you permit a minor dependent to use the Site, you represent that you have the legal authority to provide such permission.

You may not use our Services or products for any unlawful or unauthorized purpose.

When using the Services, you may not violate any applicable law, regulation, or third-party right.

You must not introduce viruses, malware, worms, malicious code, or other technologies intended to damage, interfere with, or disrupt the Services.

A violation of these Terms may result in suspension or termination of your ability to access the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or restrict Service to any person where permitted by applicable law.

You understand that information you submit through the Services, other than payment card information, may be transmitted across different networks and may be modified as necessary to conform to technical requirements.

Payment card information is encrypted during transmission through our applicable payment processing providers.

You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of the Services, access to the Services, or content made available through the Site without our prior written permission, except where otherwise permitted by law.

Headings used in these Terms are included for convenience and do not limit or otherwise affect the meaning of these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure information presented through the Site is accurate and current. However, we do not warrant that all information will always be complete, accurate, current, or free from errors.

Information provided through the Site is generally made available for informational purposes and should not be relied upon as the sole basis for making decisions where more complete or current information may be necessary.

The Site may occasionally contain historical information, which is provided for reference purposes only.

We may modify or update website content at any time, but we are not obligated to update information except where required by applicable law.

SECTION 4 — MODIFICATIONS TO SERVICES AND PRICING

Prices for our products may change without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Services, website, products, or features at any time, subject to applicable law.

We will not be liable solely because a product, price, feature, or portion of the Services is modified or discontinued, except where applicable law provides otherwise.

Price changes will not retroactively alter the price of an order that has already been accepted by us, except in cases involving obvious pricing errors or as otherwise permitted by law.

SECTION 5 — PRODUCTS AND SERVICES

Certain products may be available exclusively through our online store and may be offered in limited quantities.

All refund eligibility is subject to our Refund Policy.

We make reasonable efforts to display product photographs, packaging, colors, descriptions, and other visual information accurately. However, the appearance of products may vary depending on your device, screen settings, production variations, packaging updates, and other factors.

We reserve the right, where permitted by law, to:

  • Limit the sale of products to particular individuals, households, geographic regions, or jurisdictions.

  • Limit the quantities of products available for purchase.

  • Change product descriptions or pricing.

  • Discontinue products.

  • Reject or cancel orders where reasonably necessary.

Any offer for a product or Service made through this Site is void where prohibited by law.

SECTION 6 — BILLING, ORDER, AND ACCOUNT INFORMATION

We reserve the right to reject, limit, or cancel an order where permitted by law.

Restrictions may apply to orders placed using the same customer account, payment method, billing information, shipping address, or other information suggesting that multiple orders are connected.

If we modify or cancel an order after it has been submitted, we may attempt to notify you using the contact information supplied during checkout.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

You are responsible for promptly updating information necessary for us to complete your transaction or communicate with you regarding your order.

SECTION 7 — THIRD-PARTY TOOLS AND SERVICES

We may provide access to tools, integrations, applications, or services operated by third parties.

We do not necessarily monitor or control these third-party tools and cannot guarantee their availability, performance, security, or suitability.

Unless otherwise stated, access to third-party tools is provided on an “as is” and “as available” basis.

Your use of third-party tools may also be governed by the applicable third party’s terms, policies, and privacy practices.

Future features or integrations made available through our Services may also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our Site may contain links to websites, applications, services, or content operated by third parties.

Vitaminory is not responsible for controlling or verifying the content, accuracy, security, legality, availability, or practices of third-party websites.

Your use of third-party websites is at your own discretion and may be subject to separate terms and privacy policies.

Any complaints, questions, or disputes regarding products or services offered by a third party should generally be directed to that third party.

The inclusion of a third-party link does not necessarily imply endorsement by Vitaminory.

SECTION 9 — USER COMMENTS, REVIEWS, FEEDBACK, AND SUBMISSIONS

If you submit reviews, comments, suggestions, ideas, photographs, feedback, testimonials, or other materials to Vitaminory, you represent that you have the right to provide such content.

To the extent permitted by law, you grant Vitaminory a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use content you voluntarily submit in connection with our business and Services.

You agree that your submissions will not:

  • Infringe another person’s intellectual property, privacy, publicity, or other legal rights.

  • Contain unlawful, abusive, defamatory, threatening, obscene, or otherwise prohibited material.

  • Contain malware or other harmful computer code.

  • Misrepresent your identity or the origin of the content.

We may, but are not obligated to, monitor, edit, reject, or remove user-submitted content where permitted by applicable law.

You remain responsible for content you submit and its accuracy.

SECTION 10 — PERSONAL INFORMATION

Our collection, use, disclosure, and handling of personal information is governed by our Privacy Policy.

By using the Services, you acknowledge that your personal information may be processed as described in that policy.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our Site may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions.

  • Pricing.

  • Promotions.

  • Product availability.

  • Shipping charges.

  • Estimated delivery times.

  • Product images or specifications.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

If we cancel an order after payment has been collected due to an error on our part, we will issue the appropriate refund.

We are not obligated to continually update or clarify information except where required by law.

SECTION 12 — PROHIBITED USES

You may not use the Site or Services:

(a) for an unlawful or fraudulent purpose;

(b) to encourage, solicit, or facilitate unlawful activity;

(c) to violate applicable laws, rules, regulations, or governmental requirements;

(d) to infringe or violate our intellectual property rights or the rights of another person;

(e) to harass, threaten, abuse, insult, defame, discriminate against, intimidate, or harm another person;

(f) to knowingly submit false, deceptive, or misleading information;

(g) to upload or transmit malicious software, viruses, or destructive code;

(h) to unlawfully collect, track, or misuse personal information belonging to another person;

(i) to spam, phish, scrape, crawl, harvest, or otherwise misuse the Services;

(j) for obscene or unlawful purposes;

(k) to interfere with, circumvent, or disable security features of the Site or Services;

(l) to gain unauthorized access to the Site, accounts, systems, or networks; or

(m) to engage in activity that materially disrupts the normal operation of the Services.

We reserve the right to suspend or terminate access to the Services for violations of this Section or these Terms.

SECTION 13 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, Vitaminory does not guarantee that:

  • The Services will always be uninterrupted or available.

  • The Services will always be secure or free from errors.

  • Website information will always be completely accurate.

  • Any particular result will occur from your use of our products or Services.

Unless expressly stated otherwise and except for warranties that cannot legally be excluded, the Site, Services, and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Vitaminory disclaims warranties and conditions of every kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes any warranty, guarantee, or consumer protection that cannot legally be excluded.

SECTION 14 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Vitaminory and its owners, officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of, or inability to use, the Site, Services, or products.

This may include loss of profits, revenue, savings, data, goodwill, or replacement costs.

Where permitted by applicable law, Vitaminory’s aggregate liability for claims arising from or relating to the Services, products, or these Terms will not exceed the amount you paid to Vitaminory for the product or transaction giving rise to the claim during the twelve months preceding the event giving rise to liability.

Some jurisdictions do not permit certain warranty exclusions or limitations of liability. In those jurisdictions, these provisions apply only to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be limited or excluded.

SECTION 15 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Vitaminory and its affiliates, owners, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from claims, liabilities, damages, losses, and reasonable expenses arising from:

  • Your material breach of these Terms.

  • Your violation of applicable law.

  • Your infringement of another party’s rights.

  • Your unlawful or unauthorized use of the Services.

This obligation does not apply to the extent a claim results from Vitaminory’s own unlawful conduct or where indemnification is prohibited by applicable law.

SECTION 16 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 17 — TERMINATION

These Terms remain effective while you use the Services.

You may stop using the Services at any time.

We may suspend or terminate your access to all or part of the Services if we reasonably believe you have materially violated these Terms, engaged in unlawful activity, threatened the security or integrity of the Site, or where termination is otherwise permitted by law.

Termination does not eliminate rights or obligations that accrued before termination.

Any provisions that by their nature should survive termination will remain effective after termination.

SECTION 18 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, order confirmations, and other policies expressly incorporated into these Terms, constitute the agreement between you and Vitaminory concerning your use of the Site and purchase of products.

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision in the future.

SECTION 19 — TERMS OF SALE

The provisions in this Section apply specifically to purchases made through Vitaminory and supplement the other provisions of these Terms.

If a provision in this Section directly conflicts with another provision concerning a product purchase, the applicable provision in these Terms of Sale will control to the extent of that conflict.

19.1 Acceptance of Terms of Sale

PLEASE READ THESE TERMS OF SALE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS, OBLIGATIONS, LIMITATIONS, AND REMEDIES.

By placing an order through our website, you agree to these Terms of Sale.

You may not purchase products through the Site if:

  • You do not agree to these Terms.

  • You do not have legal capacity to enter into a binding purchase agreement.

  • You are prohibited by applicable law from using the Site or purchasing the applicable products.

19.2 Order Acceptance and Cancellation

Submitting an order constitutes an offer by you to purchase the products identified in the order.

All orders remain subject to acceptance by Vitaminory.

After receiving your order, we may send an email confirming receipt of the order and providing an order number or summary.

We reserve the right to reject or cancel an order where reasonably necessary, including because of:

  • Product unavailability.

  • Suspected fraud or unauthorized transactions.

  • Incorrect pricing or product information.

  • Payment authorization problems.

  • Shipping restrictions.

  • Quantity limitations.

  • Other circumstances permitted by applicable law.

If we cancel an accepted order after collecting payment, we will refund the appropriate amount to the original payment method.

19.3 Product and Health Information; No Medical Advice

Information provided through the Vitaminory website, including information relating to nutrition, wellness, ingredients, or health, is provided for general informational purposes only.

It is not intended to diagnose, treat, cure, or prevent any disease and should not be interpreted as medical advice or a substitute for advice from a qualified healthcare professional.

You should consult an appropriate healthcare professional before using dietary supplements, particularly if you:

  • Are pregnant or nursing.

  • Are taking medication.

  • Have an existing medical condition.

  • Are preparing for surgery.

  • Have questions about whether a product is appropriate for you.

Statements relating to dietary supplements may not have been evaluated by the U.S. Food and Drug Administration unless specifically indicated otherwise.

Vitaminory does not guarantee that use of a product will produce a particular health, wellness, cosmetic, or other result.

Individual experiences and results may vary based on numerous factors.

Product labels and packaging may contain additional directions, warnings, ingredient information, and usage instructions. You should review the product label before use.

19.4 Pricing, Taxes, and Payment

All prices displayed on the Site are subject to change before an order is placed.

The price charged for a product will generally be the price displayed at the time your order is submitted and confirmed, subject to correction of obvious errors.

Unless otherwise stated, displayed product prices may not include applicable:

  • Taxes.

  • Duties.

  • Shipping fees.

  • Handling charges.

  • Other charges imposed based on the destination or transaction.

Applicable charges will be presented during checkout where available.

By submitting payment information, you represent that:

  1. You are authorized to use the payment method.

  2. The information you provide is accurate and complete.

  3. You authorize us and our payment providers to process the applicable transaction.

  4. Sufficient funds or credit are available to complete the purchase.

Payment processing may be provided by independent third-party payment providers and financial institutions.

Vitaminory is not responsible for fees separately imposed by your financial institution, card issuer, or payment provider.

19.5 Shipping and Delivery

Vitaminory will arrange shipment of purchased products according to the shipping options made available during checkout or otherwise described through the Site.

Shipping and delivery dates are estimates only and are not guaranteed.

Orders are generally processed according to the timeframes stated in our Shipping Policy.

Delivery may be affected by factors outside our reasonable control, including:

  • Carrier delays.

  • Customs processing.

  • Weather conditions.

  • Peak shipping periods.

  • Incorrect or incomplete shipping information.

  • Governmental action.

  • Transportation disruptions.

Customers are responsible for providing accurate and complete shipping information.

Additional terms relating to processing, tracking, delivery, and shipping delays are described in our Shipping Policy.

19.6 Refunds

Vitaminory provides a 30-Day Money-Back Guarantee subject to the requirements of our Refund Policy.

To qualify:

  • A refund request must be submitted within 30 days of the confirmed delivery date.

  • Requests received after the 30-day eligibility period are not eligible under the guarantee.

  • Shipping and handling charges are non-refundable.

  • Products do not need to be returned, and product returns are not accepted.

Additional conditions and information are provided in our Refund Policy, which forms part of these Terms.

19.7 Electronic Communications

When you provide us with an email address, you consent to receive electronic communications relating to your use of the Services and your transactions with Vitaminory.

These communications may include:

  • Order confirmations.

  • Payment notifications.

  • Shipping and tracking information.

  • Customer service responses.

  • Refund communications.

  • Security or policy notices.

  • Marketing communications where permitted by law.

You agree that electronic notices, disclosures, and communications may satisfy legal requirements that communications be provided in writing, where permitted by applicable law.

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in those communications.

Unsubscribing from promotional messages will not prevent us from sending necessary transactional, customer service, security, or legal communications.

19.8 SMS and Text Communications

If Vitaminory offers an SMS or text messaging program and you affirmatively opt in, you may receive transactional, informational, or promotional text messages in accordance with the consent you provide.

Message frequency may vary, and standard message or data rates imposed by your carrier may apply.

You may opt out of marketing text messages by following the opt-out instructions provided with those messages, including replying STOP where supported.

SMS information will be handled in accordance with our Privacy Policy.

For questions regarding communications, contact contact@vitaminory.com.

19.9 Disclaimer of Warranties for Purchases

EXCEPT WHERE PROHIBITED BY LAW, PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS EXCEPT TO THE EXTENT A DIFFERENT WARRANTY IS EXPRESSLY PROVIDED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VITAMINORY DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

NOTHING IN THESE TERMS EXCLUDES WARRANTIES, GUARANTEES, OR STATUTORY CONSUMER RIGHTS THAT CANNOT LAWFULLY BE WAIVED.

19.10 Limitation of Liability for Purchases

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VITAMINORY AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO A PRODUCT, TRANSACTION, OR USE OF THE SITE.

WHERE A LIMITATION OF LIABILITY IS PERMITTED, VITAMINORY’S TOTAL LIABILITY ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT PAID TO VITAMINORY FOR THE PURCHASE GIVING RISE TO THE CLAIM.

THESE LIMITATIONS WILL APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Certain jurisdictions do not permit particular warranty disclaimers or limitations of liability. Where such restrictions apply, these provisions will be interpreted as narrowly as necessary to comply with applicable law.

19.11 Products for Personal Use

Unless Vitaminory expressly agrees otherwise in writing, products purchased through the Site are intended for personal or household use.

You may not purchase products for unlawful resale, fraudulent redistribution, or export in violation of applicable trade laws or regulations.

You are responsible for complying with laws applicable to your purchase, possession, use, and transportation of the products.

19.12 Privacy

Our Privacy Policy governs our collection and processing of personal information associated with your visit to the Site and your purchases.

Please review the Privacy Policy for additional information regarding our data practices and your privacy rights.

19.13 Force Majeure

Vitaminory will not be responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.

  • Floods, fires, earthquakes, or severe weather.

  • War or armed conflict.

  • Terrorist acts or threats.

  • Civil disturbances.

  • Governmental restrictions or actions.

  • Public health emergencies.

  • Epidemics or pandemics.

  • Labor disruptions.

  • Carrier interruptions.

  • Supply chain disruptions.

  • Telecommunications failures.

  • Internet or infrastructure outages.

  • Power failures.

  • Shortages of necessary materials or services.

This provision does not limit obligations that cannot legally be excluded.

19.14 Governing Law

These Terms and any dispute arising from or relating to them will be governed by applicable law, without giving effect to conflict-of-law principles that would require application of another jurisdiction’s laws.

Nothing in these Terms deprives a consumer of mandatory protections provided by the laws that apply to them.

19.15 Dispute Resolution and Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE CERTAIN DISPUTES HEARD IN COURT OR BY A JURY.

Except where prohibited by applicable law, disputes or claims arising from or relating to:

  • These Terms.

  • Purchases from Vitaminory.

  • Vitaminory products or Services.

  • Our Privacy Policy.

  • Our advertising or marketing practices.

may be resolved through binding individual arbitration rather than through a court proceeding.

Where applicable, arbitration will be conducted by a recognized arbitration provider under applicable consumer arbitration rules and in accordance with the Federal Arbitration Act, 9 U.S.C. §§ 1–16, where the Act applies.

The arbitrator may award remedies available under applicable substantive law.

Unless applicable law requires otherwise, arbitration will take place solely on an individual basis. Claims may not be consolidated with the claims of another individual without the consent of the parties or where otherwise required by law.

Nothing in this provision prevents either party from pursuing a claim in small claims court where the claim qualifies.

Nothing in this provision prevents Vitaminory from seeking appropriate injunctive or equitable relief concerning actual or threatened infringement, misuse, or misappropriation of intellectual property rights where permitted by law.

Arbitration Opt-Out

You may opt out of this arbitration provision by sending a written request to:

contact@vitaminory.com

Your request must be sent within 30 days of your first purchase after becoming subject to this arbitration provision and should include:

  • Your name.

  • Information reasonably sufficient to identify the applicable order.

  • A clear statement that you wish to opt out of the arbitration agreement.

Opting out of arbitration will not affect the validity of the remaining provisions of these Terms.

19.16 Assignment

You may not assign your rights or delegate your obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

Vitaminory may assign its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction where permitted by law.

19.17 No Waiver

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

A waiver is effective only to the extent expressly provided and permitted by applicable law.

19.18 No Third-Party Beneficiaries

Except where expressly stated otherwise, these Terms are intended to govern the relationship between you and Vitaminory and do not create enforceable rights for unrelated third parties.

19.19 Notices

Notices to You

We may provide notices relating to these Terms by:

  • Sending them to the email address you provide to us.

  • Posting them through the Site where appropriate.

You are responsible for ensuring that the contact information you provide is accurate and current.

Notices to Vitaminory

Formal notices and questions regarding these Terms may be sent by email to:

contact@vitaminory.com

19.20 Severability

If any provision of these Terms of Sale is determined to be invalid, illegal, or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The validity and enforceability of all remaining provisions will not be affected.

19.21 Entire Agreement

These Terms, together with the applicable order confirmation and the Vitaminory policies incorporated into them, including our:

  • Privacy Policy.

  • Refund Policy.

  • Shipping Policy.

constitute the entire agreement between you and Vitaminory concerning the matters addressed in these Terms, except where additional written terms expressly apply.

CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Vitaminory
Email: contact@vitaminory.com